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Analyzing the Top Performers in the 2021 'Best in KLAS' Rankings

On Wednesday, this year's Best in KLAS Awards were announced, ranking the top health IT vendors and consulting firms based on customer reviews. Epic, Nordic, Impact Advisors, The Chartis Group, and Medasource emerged as the leading performers. The assessment is based on feedback from healthcare organizations that have implemented their solutions or utilized their services.

Epic: Dominating the Health IT Space

Epic, based in Verona, Wisconsin, has retained its position at the top of the overall software suite category for the thirteenth consecutive year. This year, Epic bagged 15 Best in KLAS awards across multiple market sectors, including the best acute care EHR, the best ambulatory EHR, and the best practice management system.

Epic, which holds the largest share of the American hospital EHR market (32.9% according to the latest KLAS data), has been making significant moves in recent years. For instance, they signed a deal with Google Cloud to facilitate health systems in migrating their EHRs to the cloud, with Hackensack Meridian Health being the first to make the switch. Moreover, Epic unveiled a life sciences program to expedite clinical trials and the development of innovative therapies. It also established a customer relationship management system that sends proactive alerts to patients using Epic's MyChart portal.

Epic's consistent progress is evident in its revenue growth, which has been in double digits for the last ten years. In 2021, the company's annual revenue rose by 13%, reaching $3.8 billion.

Nordic: A Global IT Services Leader

Nordic, sharing the top spot in the overall IT services firm category with Impact Advisors, is another notable player in the health IT arena. The global consulting firm, boasting a team of over 2,000 strategists, architects, engineers, clinicians, project leaders, and trainers from around the world, is dedicated to helping health systems streamline their technology processes.

One such initiative is the virtual training program for the University of Kansas Health System's employees, implemented as part of an enterprise Epic extension project. The firm's commitment to delivering efficient solutions is reflected in its revenue of $179 million in 2021.

Impact Advisors: Expertise Across Healthcare Domains

Chicago-based Impact Advisors, the co-winner of the overall IT services firm category, brings to the table expertise in diverse healthcare domains, including clinical, financial, operational, and technical.

The consulting group has collaborated with several large healthcare organizations to enhance their IT operations. For instance, they assisted Bozeman Health with its Epic installation and helped the City of Hope decrease payment denials during the revenue cycle process. These successful collaborations contributed to the firm's revenue of $75 million in 2021.

The Chartis Group: Healthcare Management Consulting Excellence

For the third year running, The Chartis Group, another Chicago-based firm, secured the top spot in the overall healthcare management consulting firm category. The company employs over 600 consultants with diverse experience, including physicians, data scientists, nurses, and informaticists.

The Chartis Group serves more than 600 healthcare organizations annually, assisting them with a variety of projects. Examples include helping Virtua Health set up its hospital-at-home program, and aiding Atrium Health and Wake Forest Baptist Health with clinical integration planning following their strategic merger. The firm's annual revenue in 2021 was $213 million.

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